This week I finally had the chance to set up my Mac. One of the first applications I installed was Messenger for Mac 8.0.1. Yet I discovered that Messenger for Mac has its own icon set – and old emoticons. All icons except for the buddy icon represent the Wave 3 style still. Have a look yourself:

Why would Messenger for Mac not be up-to-date concerning its emoticons?

After the closing date, you will not be able to browse nor open any of the existing spaces anymore. If you had a Windows Live Space, you cannot access its contents after this date.

You want to backup your data? Remember that until March 16, you can still make use of the Windows Live + WordPress.com partnership and transfer all your Spaces content to a fresh WordPress.com blog. Find transfer instructions at Windows Live.

Of course it is also possible to download the contents from Windows Live Spaces, and it is as easy as transferring it.

What you can expect by moving to WordPress.com

All of your posts, comments, and links will transfer, and you will have the option to share your blogging updates with your Messenger friends.

On WordPress.com, you’ll get tools to help you track how your blog is doing and who’s visiting. You’ll get tagging that enables people to find you, and for you to find like-minded people. It includes great blog comment functionality, and trackback spam prevention to help keep your experience clean. Check out more.

Thanks for using Windows Live and we hope you enjoy the new blogging experience.

Sincerely,

The Windows Live team

Until now, this Wave 3 update (build number 14.0.8117) was optional. This is going to change soon: The update will be forced on all users of Windows Live Essentials 2009. Piero Sierra, the Group Program Manager for Windows Live, announced:

This Messenger update simplifies how you start a video call from within Messenger pre-2011. Rather than individually managing your and your friend’s webcam feeds and audio, you can now start a video call just by clicking the “Video” button in the conversation window or by clicking the webcam icon. Also, you can more easily make video calls to your friends who do not have webcams, controlling the audio for both you and your friend by clicking the speaker and microphone icons.

This minor update is going live within the next week and rolls out in 48 languages. It does not force you to install Windows Live Essentials 2011 however.

I do not want to be forced to choose sending all my mail through Outlook just for the sake of getting rid of Hotmail’s advertisement footer in every single mail I send. This thought is the main reason for the Windows Live team to remove the advertisement bar entirely. Now it is up to you to send mail via Hotmail or a rich client — your recipients won’t notice the difference anymore.

Windows Live Events was an online service by Microsoft as part of its Windows Live range of services that enabled users in Windows Live Spaces to share and plan different types of Events happening around them while collaborating with other services such as Windows Live Calendar and Windows Live Spaces.

The service allowed users to plan and manage their own Events, add them to their Space, receive Alerts and integrate with other Windows Live services such as Calendar.

How-to: Backup your Events photos and videos

You still have some events photos, videos or similar documents you would like to retain? Please back them up before 31 May 2010. Here is how:

1. Open Windows Live Events.
2. Sign in with your Windows Live ID.
3. Open your events list.
4. Click one of your existing events in the list.
5. On the left, click a section, such as Photos.
6. Now browse the albums and download their contents using the More menu.

• Windows Live Mail può importare correttamente le impostazioni degli account e-mail di Outlook Express che erano state trasferite da un Windows XP ad un nuovo Vista o Windows 7 usando il Windows Easy Transfer.
• Abbiamo parlato di un problema che alcuni utenti avevano avviando Windows Live Mail. In alcuni casi, dopo aver chiuso Windows Live Mail, il programma sembrava chiudersi, ma il processo di wlmail.exe continuava a rimanere aperto in background. Questo processo impediva un nuovo avviamento del programma, se si tentava di riaprirlo.
• Abbiamo risolto un problema che capitava con i sistemi Vista e Windows 7, dove Windows Live Mail non si connetteva in modo corretto ai server POP e-mail usando il secure socket layers (SSL). Questo problema è stato riscontrato da alcuni utenti Yahoo! Mail, ma con questo nuovo aggiornamento è tutto risolto.

Hai installato la nuova versione di Live Mail, ma il “tuo” bug non è stato ancora corretto? Riporta il tuo problema al team di Windows Live Mail e sarai sicuro di ottenere una risposta.

Windows Live Family Safety è stato progettato per aiutare i genitori a tenere i loro bambini sicuri su internet. Il software offre la possibilità di gestire quali siti posso visitare i loro ragazzi, così come la lista dei contatti con la quale loro possono comunicare quando utilizzano servizi Windows live quali Windows Live Spaces, Hotmail e Messenger. Si può anche generare un resoconto per i genitori in modo tale da poter monitorare l’attività online dei loro bambini al computer. La parte più bella è che Family Safery permette ai genitori di monitorare l’attività dei loro ragazzi al PC da qualsiasi piattaforma online—tramite Windows Vista o Windows 7 con un PC che abbia l’accesso web e che i genitori possono gestire (via http://fss.live.com).

• Scarica Windows Live Family Safety

Introduzione e Panoramica —Windows Live Movie Maker

• Scarica gli update Essentials

Numeri delle versioni degli Essentials Wave 3 QFE2 Aggiornati

• Windows Live Messenger 2009, 14.0.8089.726
  
• Windows Live Mail 2009, 14.0.8089.726
  
• Windows Live Movie Maker 2009, 14.0.8091.730
  
• Windows Live Photo Gallery 2009, 14.0.8081.709
  
• Windows Live Sync 2008 ^[sic], 14.0.8089.726
  
• Windows Live Writer 2009, 14.0.8089.726
  

Questi programmi fanno tutti parte di Windows Live Essentials—perché non c’è una finestra di Diagolo comune a tutti?

mynetx: Technogran, it is nice to welcome you as my guest! Please tell me a bit about yourself. How is your life involved with Windows Live?

Technogran: Thank you very much mynetx, it’s nice of you to invite me! I am very flattered to be asked, especially following others such as Angus!
I am on Windows Live and also use all of the Live Essentials Suite of programs on my desktop.

mynetx: Since when are you using Live? Tell me a bit about your history.

Technogran: Oh, I have been using all of the Windows Live applications and also the site itself since it was first thought of, although it doesn’t show that via my Space because I kept deleting it and starting from scratch. When the applications began appearing, they were all in beta, but I downloaded and tested them, and I loved them all.

mynetx: Do you think the Windows Live team cares for their users’ demands? Why?

Technogran: Tricky one this to answer, but I will be as frank as possible. I think that like a lot of Microsoft, the Live teams tend to listen to the wrong users. They take notice of the feedback from the more able user, such as the MVP’s, their ‘in-house’ users, and the more technically able, and the more ‘ordinary’ users views don’t tend to get heard. Microsoft isn’t alone in this, I hasten to add, lots of ordinary users just don’t know how to get their views across, because they are not as computer savvy as the more proficient user is. I am neither. I’m a sort of in-between user if you like, an ordinary user, but capable of making my views known on behalf of the ‘little everyday user’.

mynetx: You like posting tips and tricks in your Space using Live Writer. Do you think the software does its job correctly? Why did you choose Writer?

Technogran: LOL. What else is there? I love Writer, and in my opinion, Microsoft should be shouting from the rooftops about it! I have done my homework and tried to find an equivalent program that does everything that Writer does, and come up with zilch, so I consider it unique and for blogging (which let’s face it, every man, woman and their dog does these days) it’s a must have. I also like it because it’s on my desktop. I am a desktop person, that’s where I spend most of my computer time, and I love the way I can start a post, change it, save it to draft, and work on it at my leisure, only posting it when I feel it’s perfect.

mynetx: Any tip about Writer that you want to share with us?

Technogran: Hmm. Hard one because Brandon has been doing some great tips for Writer lately. My tip to anyone using it (because it annoys me more than anything that more users don’t make use of it) is to use the Margins feature to put a gap between a picture and their text. It tends to look so unsightly when the text ‘butts’ up to the edge of a photo or picture, and it’s so easy to do!

mynetx: Within the next five years, where could you picture Windows Live?

Technogran: I think it all depends on where the Live Teams want to take it, and which direction. There does seem to be a ‘mis-match’ between how they view Windows Live and how the majority of users view it, as was ably illustrated after the Wave 3 updates. Lots of users saw Windows Live first and foremost as a blogging platform and site which then produced a ‘blogging’ community, but it seems that the teams don’t quite see it as such, and to be honest, have never ever referred to it as such.

mynetx: Please provide two positive and negative comments about any outstanding Windows Live product.

Technogran: Hmm, you ask some difficult questions mynetx! Let me see…
Positives. Windows Live Mail, its ability to set up your e-mail accounts quickly and easily. The way it can fetch down all your e-mails, RSS feeds, and Newsgroups all to one place! Love it.
Negatives. Live Calendar. Wish it had incorporated into it a ‘to-do’ feature. I’m not too keen on having all those different calendars either. And Live Photo Gallery, wish it let me ‘geo-tag’ my pics.

mynetx: Do you run Windows Live Mail 24/7? Do you have some kind of a routine with Mail and the other parts of Windows Live?

Technogran: Yes I do. Windows Live Mail is the first program I open in a morning to check my e-mails, then I check all my RSS feeds and read them all. Also most of the newsgroups (about Windows Live natch). Obviously I only open Gallery if I am doing something with my photos, and Writer is open when I am constructing a blog post.

mynetx: Use your fantasy: how do you think Mail will look like within the next five years? What new features could it present?

Technogran: Hmm. Again a toughie because I think a lot will hinge on Google Wave, and whether or not us ‘ordinary users’ take to that or not. Mail has been around for a long time without really changing its format, and it IS based on the letters arriving on your doorstep. IF Google Wave does take off, especially with the ordinary user, then it’s ‘all change’ as they say, and Mail as we all know it will wither and die. It all changes so quickly these days, and change is speeding up, so who knows, but obviously as we have all seen with Windows XP and IE6, there are loads and loads of users who will resist change to the end, no matter how good the replacement is!

mynetx: Comparing these ideas with Mail’s current features, which of these might be added in the next release, Wave 4?

Technogran: Well, we know that Calendar is getting Alerts added—and hopefully for Gran, reminders or even better ‘pop up on your taskbar’ to-do’s. (to aid lousy memories! You’ll all get there some day!) I think the team will want to keep the clean interface, and I know that I am one of its fans, though many don’t like it and think it looks ‘washed out’. I would personally LOVE to see the return of Active Search which was in the old incarnation of Windows Live Mail when it was better known as Windows Live Mail Desktop (and was a pig to type each time you mentioned it!). I loved it but again, lots didn’t and it was eventually removed from the completed product, despite the fact that the team made it ‘choosable’.

mynetx: Windows Live Movie Maker—does its release, only some 24 hours ago, contain any surprises? What do you feel when thinking about it?

Technogran: I love the way the guys were brave enough to take Movie Maker (which was already well liked) and just begin again from scratch. I also love the fact that their new ideas all hinge around making Movie Maker easier to use for a newbie! This is an attitude that this Gran is all for, then everyone benefits! Sure if you are more technically able, there is all the features that you want, but for anyone who has never used a Movie making application before, I applaud their use of the ‘Ribbon’ interface, lovely large easy to see icons, etc. Bet you it won’t be long before we see the video out of a seven year old who has single handedly created a movie with his/her pictures! (Mind you, less of the youngsters, they should show one of a 80 year old Granny or Granddad using their apps as well!)

mynetx: Nice that you already tried the new version of Movie Maker and that you blogged about it.
—Are you satisfied with the Windows Live services that are provided to you? Why?

Technogran: Yes I am. However, I wish their was an easier way to give feedback, and to get feedback back. When the Essentials programs were first in beta all those years ago, I can remember conversing with the teams responsible for all of them via e-mail! Yes it’s true! And you really felt that your feedback was actually not only being read, but also being acted upon. I know it can be time consuming to sift through, but it just makes users feel closer to contributing to a program or application.

mynetx: What is your favorite feature in Photo Gallery?

Technogran: The fact it’s free! LOL. No, that’s difficult because I love all of it. As different features have been added over the course of time, it has become a really powerful photo manipulation program, and I just hope that this continues in the future. I love using the Panoramic Photo feature for example, I love how easy it is to edit your pictures and improve them as well. I would love it if Photosynth and DeepZoomPix were also added as well. That would make Photo Gallery really one of the most awesome free photo programs out there (although it already is in my book!).

mynetx: Ever heard of Live Mesh? What was your first impression of it? Could it be a new diverse method of file sharing among peers, or could it improve the current system at hand?

Technogran: Yes I am beta testing Live Mesh and have it on my computer at all times. Trouble is, I don’t really have any other computer to sync with, but I tend to use it to allow my eldest son to access my files that I need to share with him. I have also used it with a few others who I needed to see a video for example.

mynetx: Do you wish one of the Live Services/Essentials would have a feature that a third-party service/software already has?

Technogran: Yes! I wish Windows Live Mail had a reminder feature such as the one for Thunderbird/Firefox called Reminderfox! I love that program, and found it almost indispensable but no one has ever made one similar for IE or Live Mail. Drat!

mynetx: What is your intention behind talking with everyday users in your section “Living with Live”? What inspires you?

Technogran: Why the newbies of course! It has always annoyed me that we ‘ordinary users’ don’t get heard. Especially this applies to what has become known as ‘silver surfers’ meaning us users who are now retired and now beginning to get to grips with using computers for the very first time. All of the coders, engineers, and those who work in Information Technology as a whole tend to forget that we didn’t have computers at school, no one taught us how to use them, we don’t know you can ‘right click’ to find another menu list, we are of a different mindset and age where we have always used pen and paper, and full words, not all this ‘messenger speak’ that the younger end use today! (I have to often ask my grandchildren to interpret most of what they send in a messenger conversation! In fact my messages usually consist of ‘what does that mean?’) So getting back to your question about what inspires me, it’s that someone has to try and help those users in an easy to understand manner, and as it’s not all that long ago since I was in that position of not knowing anything about using a computer, it’s still all pretty fresh in my mind. Besides, they might listen more to someone who is just an ordinary user like themselves. My ‘how-to’s’ on the Clubhouse are often posted in response to someone on my Network having trouble with either the Windows Live site OR one of the desktop applications.
When Wave 3 was launched I was at my busiest, trying to do posts to help users find their friends, or find their Space etc.

mynetx: Are you working on any project related to Windows Live currently?

Technogran: Not at the moment, although it’s the ‘lull before the storm’ of course, as we all wait for the Wave 4 updates to arrive. I shall most likely be glued to the keyboard night and day when all that occurs as users post up with ‘can’t find this’ or ‘can’t find that’. I would rather do a post to help than give an answer in a forum, simply because you can illustrate the steps to take with pictures and it’s easier then for a user to follow. Also they can always print it out to follow it as well. It’s time consuming doing them, as I like to get my ‘how-to’s’ just right, and make them as easy as possible, but I love doing it and being helpful to other users on here. After all, the last thing we want is users getting so frustrated that they either don’t bother joining and using Windows Live or they just give up because it’s all too much trouble.

mynetx: Technogran, seeing Windows Live from your point of view was very interesting. Thank you for sharing this all with us!

Technogran: No problem!

You liked this interview?

Technogran and me have started a cooperation—look forward to regular rant conversations about the most recent news and happenings in the world of Windows Live!

More about Technogran

• Follow her on Twitter
• Read her Windows Live Space

mynetx: Please tell me a bit about yourself. Is your life directly or indirectly involved with Windows Live?

Lance: I go by the name of Salem. I’m 22 right now, originally from South Africa (the country, not Southern Africa); however I am currently residing in the Cambridgeshire in the UK. My life doesn’t directly involve Windows Live actually—in fact, I consider myself rather new to the whole MSN/Windows Live community.

mynetx: New? Since when are you in the Live business? Tell me a bit about your history with it…

Lance: Okay, maybe not “New”; I just see myself as new to the whole community when I compare how long some people have been involved. I first started using MSN software in 2003 when I first moved to the UK from South Africa. As can be expected, the first MSN software application I used was MSN Messenger, that’s when I first became a regular user at least. I tried a couple of times before that back in South Africa to chat to my relatives in the UK, but due to terrible internet access (high cost and unreliable) I was only ever able to sign-in twice. (OK, maybe it wasn’t a South Africa-wide internet issue, maybe just our budget ISP. [laughes])

But yeah, I really got into it in 2003. Don’t ask me what version I used, I can’t remember if it was MSN Messenger 6.2 or 6.5, but somewhere around there. I applied to take part in MSN Messenger Beta testing (thinking I’d never get in) back in, I think, 2004. To my surprise, I got in…

mynetx: Do you think the Windows Live team cares for their users’ demands? Why?

Lance: I think people (Messenger users) can be very demanding. Well, Windows Live users can, too; but I’m saying Messenger users as it is by far the most used Windows Live product. Users can be very demanding: wanting things, and expecting to get a feature, just because they ask for it. Yet again, it can be kind of frustrating when specific suggestions/demands get made over and over and over again, and they are just dismissed by the developers.

I think it is easy for the casual users to demand things and not fully understanding the behind-the-scenes work that needs to be done to satisfy that demand.

mynetx: What might be the motivation behind dismissing user’s suggestions, especially when they are made really frequently (example: tabs)?

Lance: Haha, yes, tabs was one of the suggestions I was thinking about. I honestly don’t know, but I think the most likely reason would be, as I mentioned before, the scale of the work involved in getting it to work. However, considering that even a third-party developer (like Patchou) can get it working well enough in an add-on, surely Microsoft can get it working in their own software.

mynetx: Well, the Messenger Plus! creator, Patchou, is just one person and is able to implement it…

Lance: Yes, it is certainly possible. I think of the most frequent suggestions, tabs would be one of the easiest to reliably implement (compared to something like polygamy, the ability to sign-in to multiple accounts from one client).

mynetx: Use your fantasy: how do you think Messenger will look like within the next five years? What new features could it present?

Lance: Wow, really difficult question! I would like to see Silverlight/WPF used more. I mean it is Microsoft’s own technology, yet they are not using it.

mynetx: Like in the Twitter desktop client “blu”, you mean?

Lance: I have not heard of blu myself, will need to look it up!

mynetx:

Lance: I just mean, Messenger needs a total visual overhaul. I like the different look they introduced in the first beta of the renamed Messenger (from MSN to Windows Live), the orange one. I think many people complained at first about it because it was so “different” (people don’t like changes) so Microsoft reverted back to a GUI similar to previous versions.

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mynetx: Wasn’t Wave 3 (2009) visually overhauled enough?

Lance: Apart from the new colors etc., there is not that much difference in Windows Live Messenger from MSN Messenger 6.x. Maybe I’m wanting to much but: think of the visual overhaul from Windows 9x to Windows XP, XP to Vista, and Vista to Windows 7—big changes, not these minor “tweaks” we are getting.

mynetx: I see… Apart from the user interface, what new features could Messenger present in five years?

Lance: Well… I don’t know what it could have, but I do know some things I’d like to see. Among the top items on my wish list are (in no particular order):

1. Official Polygamy Support — The ability to sign-in to multiple Messenger accounts from one Windows Live Messenger client, and have separate statuses/personal status messages/display names/display pictures for each account.
2. Tabs (although this can be done in add-ons like Messenger Plus! Live, so not that important to me).
3. Multi-party audio (or even better, video) chats.
4. The ability to export your whole WLM Contact List including the structure (groups, categories, favorites etc.). It’s a real pain when you try and migrate to a new account, as you can now only export and import the contacts, you then have to manually re-sort them in the new account.

mynetx: True, I have recently experienced the need for that, when I changed my Live ID.

Lance: It has taken me 2 years to migrate to a new account for this very reason. I just cant resort/rearrange them all; it’s a pain.

Oh, and “Bring back the MSN video carousel in the UK”, lol.

mynetx: I have always wondered that the “Video Carousel” was in 8.5? *-)

Lance: We had it in the UK when it was introduced in Windows Live Messenger, but it did not last long. It is gone now…

In fact I don’t even know if it made it past WLM 8’s beta.

mynetx: Any bugs that need fixing?

Lance: Yes, here is a “bug” I want fixed: Try adding a Yahoo! contact to your contact list (a localized one, not Yahoo.com) as a buddy. Messenger changes it to Yahoo.com even though you enter the localized one (in my case, Yahoo.co.uk). Thus, you cant add Yahoo! Messenger users who have a localized Yahoo address to your contact list. I have requested this a number of times, still not fixed.

Suggestion No. 2: Get rid of the bloody roll-over flash ads in the contact list! (That’s not a “feature” though.)

mynetx: Interoperability with other IM networks is a great field to improve, in my opinion. Yahoo looks like “hacked” into Messenger, instead of implemented correctly…

Lance: Yes, they need to add support for other Chat / instant messaging clients / protocols: Facebook Chat (as they have a stake in Facebook), definitely Jabber support please. Jabber is an open protocol, so an agreement should not be needed. I could then dump Google Talk for chatting to my MXit contacts.

mynetx: A propos Yahoo, what is your opinion on the final deal to use the Bing engine on Yahoo! websites, after all those never-ending ramblings about a cooperation, search deal, whatsoever?

Lance: Well, Microsoft needs to do something especially in search/online advertising, as Google is way ahead in market share.

mynetx: How does Bing relate?

Lance: I have tried Bing a few times. It is definitely much better than MSN Search/Windows Live Search/Live Search (whatever the last time was, lol). It also seems to be improving Microsoft’s market share. Though, I am wondering if this is because people like it, or if people are just “trying it out” as it is new—only time will tell.

mynetx: Mentioning the word “Butterfly”, what comes into your mind?

Lance: A colorful insect that flies!

mynetx: And adding “Windows Live…”?

Lance: Ahh, lol, I knew what you meant.

mynetx: What comes into your mind? What was so special about this group of exclusive people?

Lance: The Windows Live Butterfly program/group goes way back to the MSN days (hence the groups name being “Butterfly”). It was a group of beta testers who have “excelled” in Beta testing Windows Live products. Participants of the group were chosen by Microsoft and in some cases by those who were already butterflies from testers of Windows Live (and previously MSN) products/services. The group had a private discussion “area” on the Microsoft newsgroups. That’s just one of the benefits of being a member of the group. You can think of it as something similar to the MVP program, although only for MSN/Windows Live products, and lower down the hierarchy.

mynetx: Did you like being a butterfly?

Lance: I certainly did enjoy most of my time being a butterfly. It was a really good experience, not only testing, but also socializing and getting to know those with similar interests as yourself. As with any “cyber-community”, the group had its ups and downs but generally it was a good experience. It’s a shame to see the community go!

I think also what made the community so good was the way main person who managed it as he really helped things out.

mynetx: Let’s bring out a toast on Eric Chen!

Lance: Haha indeed.

mynetx: Please provide two positive and negative comments about any outstanding Windows Live product.

Lance: Hm… I choose Windows Live Mail.

Positives: Contact list/Address book synchronized with Live Messenger—that is my main reason for choosing it over other applications.

Negative: Slow (!), especially in IMAP mail downloading; furthermore it can only synchronize/use Contact list of one Windows Live ID even if you add a different Windows Live ID as account to Live Mail.

— Look how easy it was to think of negatives, and how hard it was to think of positives: it makes Live Mail not look good at all…

mynetx: OK, thanks for these.

Let’s talk a bit about your personal customs. Do you run Windows Live Messenger 24/7? Do you have some kind of a routine with Messenger and the other parts of Windows Live?

Lance: Yes, Windows Live Messenger is on 24/7—as long a PC is on it is running and signed in. Routine? Not really. I usually check if any people I chat to often are online (Messenger Plus! Live Desktop Contacts), see if I want to talk to them. I may then open Live Mail, but as it doesn’t auto-run on startup/login nor auto-run in system tray, I have to do this manually, so I often forget. However, as these are the Windows Live applications I use most, that is usually the order I would do things.

mynetx: Comparing your ideas we talked about before (like UI enhancements, tabs, multiple accounts per endpoint, more IM networks, etc), with Messenger’s current features, which of these might be added in the next release, Wave 4?

Lance: I think more IM network interoperability may be the most likely, especially as we heard rumblings about it for this version (although unconfirmed). Like I said also, Jabber could come as it is an open standard and wouldn’t need any agreements (as with other IMs like AIM).

I’d say UI change is next—but not likely. (Again, by UI change I mean a big change, not minor tweaks/changes.) Tabs would be next, and polygamy last, as I foresee this to be more work.

mynetx: Are you satisfied with the Windows Live services that are provided to you? Why?

Lance: Mostly yes. They just satisfy my communications needs, whether it be IM, social networking or e-mail. They are things I think that can be worked on (as mentioned earlier); but yes, overall I am satisfied.

mynetx: Will Windows Live be able to fill the position as overall Windows (and Office) add-on, especially when looking at Windows 7?

Lance: I think so, it is a good suite of applications for the average computer user. I think it would be better to be just integrated with Windows, but the European Union will not be happy.

mynetx: Windows Live and Office Live, along with cloud power in behind—is this the solution? Better than legacy software?

Lance: That depends on the market, in my opinion. In markets where a decent (that is, broadband) Internet connection is easily available/accessible, it is good; but otherwise it isn’t, no. I think people in Europe/the US forget about computer users in places without broadband Internet connections, not to mention those with no Internet at all.

mynetx: So, is the gap between industry lands (high-tech nations) and economically less strong areas increasing?

Lance: I don’t know whether it is increasing, but I don’t think it’s getting smaller. Take my home country for example, South Africa. Broadband Internet (ADSL) access has only become available to the general public (that is, not business) in the last 3-4 years. Here though (in the UK), it was already very common. Now, in South Africa citizens can get a broadband connection, but at a price: for example, they pay the ISP and phone line (as we do), but they also pay a charge for the phone line to be used for broadband/ADSL. So it costs at least three times as much there, plus they still have ridiculous caps/quotas making only basic net usage possible; whereas here, we are using it for much more. Just imagine cloud computing in places like that…

mynetx: To summarize: using cloud web applications is problematic for regions where no broadband web access is available.

Lance: Exactly! I’m all for it, but I wouldn’t want everything to go “to the cloud” soon as it will leave such nations behind.

mynetx: What is your favorite feature in Messenger?

Lance: Video chat is got to be.

mynetx: Why?

Lance: Being someone that lives in a different country than family and friends he grew up with, it’s good to be able to see and hear them.

mynetx: What was your first impression of Live Mesh? Could it be a new diverse method of file sharing among peers, or could it improve the current system at hand?

Lance: I loved it as soon as I tried it, and I am using it all the time now. It is what Windows Live Messenger Sharing Folders should have been. Well, apparently Mesh is intended to be more than just a file sharing service. I’m yet to see the others though, but it makes file sharing/synchronization available to the masses, for free.

mynetx: We can expect some Mesh love in Windows Live Wave 4, as it will play an important role in the upcoming “Windows Live Devices” service. How could it be connected tighter with the other services? What might we see?

Lance: No idea actually; though, I am excited and looking forward to see what they have planned.

mynetx: Me too. I will tell you as soon as I know more details…

Lance: It looks like Wave 4 will be a better release than Wave 3 (I honestly wasn’t happy with Wave 3 at all.)

mynetx: What was wrong or missing in Wave 3, the 2008-2009 release of Windows Live?

Lance: The beta ran extremely long to me—too long for what we saw as changes. Sure, Movie Maker joined Windows Live; but apart from that and minor visual changes, there wasn’t much. I don’t know, maybe I just expected too much.

mynetx: Do you wish Messenger would have a feature that a third-party IM software already has?

Lance: Well, I don’t use any other IM apps (apart from Google Talk, which is crap considering its features; the only reason I use it is for communicating with MXit people), so I don’t really know what other IM applications offer.

mynetx: Ahh, so you are a loyal Windows Live user?

Lance: (laughes) Not loyal; there is just no real need to use anything else. Most of my contacts are on WLM or Skype, but Skype doesn’t offer anything different that I want in Messenger.

mynetx: As Messenger user, I’m sure you’ve got a good tip that not everybody might know about yet—any tweak, counsel, suggestion, whatever comes into your mind.

Lance: One good tip is allowing two WLM instances to run at the same time. It is a registry setting that needs modifying; the only thing is it won’t auto sign-in to a second account (Live ID). [Read more about this tip soon.]

mynetx: How would you summarize your overall experience with Windows Live in a brief sentence?

Lance: Windows Live services help me keep in touch and share my views/stories.

mynetx: Lance, I found it very interesting to talk with you about all of this!

Lance: I enjoyed it too; thanks for thinking of me as some to interview and for taking the time to do so.

Thanks to thirteen23 labs, Alto Voltaje Design, Bram Vandeperre, Messenger Stuff, BuddyFuse and LiveSino for the images.

Hrm, nice. You can actually recognize the icon! Let’s sign in.

(Click the images to enlarge them.)

What is that?! You see the normal design, but very many magenta pixels are spread in all dark user interface parts. In the sign-in window, that is not a problem, but looking at the contact list header, you cannot actually read your personal status message properly nor distinguish the toolbar icons. Highlighted items in the contact list are also very hard to read (see “Favorites” in the screenshot).

What about the system notification area? There, the icon is rendered quite fine, and the icon is good enough for you to see your status.

Let’s ask Lonn for his opinion. Lonn is a Senior Product Manager in the Messenger team.

(Click the image to enlarge it.)

Compared with the sign-in window and the contact list, this window is much better to read. I would consider the conversation window to be the only one truly accessible with 8-bit (256) colors. Due to a special resource just for 256 colors, emoticons are also very good to recognize. But look yourself:

(Click the image to enlarge it.)

Summarizing this little experiment, I can say that Windows Live Messenger 2009 is not optimized for low color depths. Most of it is usable, some parts are very hard to read, and some are quite fine. Messenger does not contain any special resources for 256 colors, except for emoticons. Are the 8-bit times really over?

Marking mail as junk

The Junk filters in Hotmail are very good, as they filter most unsolicited e-mail I receive. However, some e-mail gets delivered to my inbox nevertheless, and when I try to mark it as junk, it just—fails.

See yourself:

Wrong character encoding

Also, Hotmail fails to display some non-English mail correctly, and I don’t know why. Here you see an example, sent from Microsoft Outlook:

The question is: why doesn’t Hotmail display a “Character encoding:” dropdown, as usual?

Fonts in the Rich text editor

Being able to edit the body of my messages in a WYSIWYG editor is great—but why so few fonts? Having few fonts is something I could live with; what I do not like at all though, is that there is no option for “Segoe UI”. Come on, Windows Live Wave 3 introduced Segoe UI as successor of Tahoma, why can’t I use it for my mails as well?

Calendar language

Multi-language support in Windows Live is well implemented. But not in Windows Live Calendar. On opening Hotmail with a browser whose language is set to English, displays Hotmail in English. I open “People”: English. I open “Windows Live Home”: … English.

Then I hit “Calendar”, and what do I see? German. Cool.

Your problems

You are using Windows Live Hotmail as well, and there is something that annoys you in it?
Let me know.

Furthermore, Bing has a prominent place on microsoft.com. We see that the search box is Bingified, and the big promotion area tells us about Bing as well.

mynetx: Nice that you got some minutes to talk about Windows Live and You. To get started, please describe yourself and your connection with Windows Live, in one sentence.

Dane: My name is Dane N. (sometimes referred to as Dane Smith), and I’ve been part of the Messenger Community since Messenger Plus! 2 Alpha in 2002.

mynetx: Quite a long time… Tell me a bit about your history.

Dane: In 2002 I applied to test Messenger Plus! 2 Alpha. Over the years, I’ve become obsessed with everything to do with (what was then) MSN Messenger (and now) Windows Live Messenger. The Microsoft Messaging Platform has always been my #1 Instant Messaging Service due to its ease of use and integration better than any other client into Windows. Over the years, I developed sometimes strange hobbies such as collecting new computer worms and viruses and submitting them to antivirus companies as well as working on the team of 2 startup webhosting companies and eventually starting my own, Technology Pulse. Today, I still test Messenger Plus! Live and market a product aimed to keep users in touch with contacts called WLMStatus Premium.

mynetx: So you are a Messenger tester?

Dane: Yes. I’ve been testing Messenger products for Microsoft since Version 6.0.

mynetx: Interesting. What has your experience with the testing platform Microsoft Connect, as well as getting in touch with the Windows Live team and the other beta testers, been like, up to now?

Dane: Well, back in the day we used a communication platform for testing called Beta Place. I liked this site because it wasn’t overly crowded and had just what you needed in order to test. Microsoft Connect is nice, but I think it keeps you a bit “too connected” with users and the voting system is never really used that much from what I’ve seen, it doesn’t seem like an effective platform for me. The Windows Live Team has always been easy for me to get in contact with, I have a few of them on my own personal contact list and as a Windows Live Butterfly, if I need to get in touch with someone I don’t have contact info for, I can get that information very easily. My contact list also contains mostly other Messenger Testers.

mynetx: Butterfly. Could you explain this term?

Dane: Yes. A Windows Live Butterfly is somebody who excels and goes above and beyond while testing Microsoft Windows Live products. Anyone who is recognized as a butterfly consistently provides valuable feedback to Microsoft and traditionally helps non-techie users with problems with their Windows Live Products. Windows Live Butterflies automatically gain acceptance into new Windows Live Beta Programs upon request, no application required, because as a butterfly our work is proven to be effective and useful.

mynetx: So it’s a great job you’re doing in testing Windows Live products. Is it still interesting for you, after all the time?

Dane: I’m glad you asked that. After all these years and versions, it is still interesting because even with minor releases, you see your work being put into the resulting Microsoft Products, even if its something as small as a bug fix or typo fix. Knowing that you’re contributing to making a great product even better is what makes it rewarding and fun.

mynetx: When you are going that far beyond an average Messenger user of nowadays, let’s talk about your personal habits. What part does Messenger play in your daily computer and web routine?

Dane: Messenger plays a big role in my life, online and off. You see, it’s such an important aspect of my communication that I have mobile versions of Messenger on my Apple iPhone 3G and am logged in (even if in Appear Offline status) for more than 12 hours a day usually. Right when I log onto a computer, Messenger is the first thing I check for. I sign in and catch up on messages before going anywhere else online. And when I’m done checking with the program itself, I scour the common technology news sites looking for more messenger related news.

mynetx: Hmm. “Addicted.” Sounds reasonable?

Dane: Yes. Without a doubt, it’s very important to me.

mynetx: What is your favorite feature in Messenger?

Dane: Out of the latest iterations, my favorite feature would have to be by far the Nudge function. I always hate when I’m asking someone an important question and they aren’t looking, its nice to nudge them and get that answer quicker.

mynetx: Like ringing a literal bell in front of the phone microphone?

Dane: Yes Sir. It never fails.

mynetx: . Unless people ignore nudges deliberately, lol. — However.

And what do you like most in Windows Live at all?

Dane: I only really rely upon two windows live products. Windows Live Messenger (of course), and Windows Live Hotmail Plus.

mynetx: What is the different between Hotmail and Hotmail Plus?

Dane: These days, not much. 10 GB of Mail Storage, No Account Expiration, No advertisements and File attachments up to 20 MB.

I originally purchased it for POP3, which is now part of the free hotmail.

mynetx: True—Good coup with Wave 3. Liked it?

Dane: Wave 3 is amazing. Another fine performance from the Windows Live Team.

mynetx: When Messenger is one of the two Windows Live products you rely on, I’m sure you’ve got a breaking tip for an “aha” effect. Give me a tip you consider precious.

Dane: I don’t really have a tip as much as a suggestion. Never use Windows Live Messenger without its proper counterpart, Messenger Plus! Live.

mynetx: Why?

Dane: In my opinion, Windows Live Messenger is naked without Messenger Plus! Live cause the immense amount of useful features the Messenger Plus! Live software offers. My favorite features added by the Plus! Live software but not built into Messenger include Tabbed Conversations, Quick Text Recall, and Boss Protect Mode.

mynetx: Talking about Messenger features—what is the thing you’d love most to be added to Messenger?

Dane: Native Tabbed Chatting.

mynetx: Do you think this feature will be added in Windows Live Wave 4?

Dane: I do not. I feel like this is a feature Microsoft doesn’t want to touch as of yet.

mynetx: But why?

Dane: It would require another interface adjustment, rather large, and I don’t think Wave 4 will change the interface massively this time around to prevent confusion from users.

mynetx: And finally, what’s the Live-related project you’re currently working on?

Dane: I’m continuing my work on WLMStatus Premium, which uses Messenger Plus! Live and Windows Live Messenger to deliver status information in image form to users’ websites. I’m also working on another project, but I cannot discuss that at this time.

mynetx: Any hint? (A)

Dane: Haha, nope, sorry

mynetx: Fine, then. Anyways, I found it great that you took your time to discuss your relation to Windows Live. Windows Live and You—what would your subtitle for this interview be?

Dane: “From The Beginning.” And Thank you for interviewing me.

• Open the Windows Live Video Messages Website