While my MVP award won’t get renewed for July 2011, it has been an amazing year with the Windows Live team and my Co-MVPs. The past months pushed me to the first seat row. I was able to get behind news in Windows Live quickly and efficiently. Having our monthly LiveMeetings was a perfect opportunity for me, for example.

I am still a Windows Live insider and following anything that’s happening to Wave 5 and beyond.
Thanks for an amazing year with you all!

• July 2010
  • On July 1, 2010, I found an e-mail in my inbox having the subject: “Congratulations 2010 Microsoft MVP!” I got awarded with the Microsoft Most Valuable Professional award in the Windows Live expertise, and I took great delight from getting to know this.
  • The Windows 8 documents leaked by a HP employee have consequences on people spreading the leaks. Among others, some Live Spaces are closed.
• August 2010
  • The new Hotmail Wave 4 version is now enabled for all users worldwide. It introduces features like Sweep, Active Views and viewing messages in conversations.
  • Windows Live Essentials gets a new beta refresh. It adds correct Gmail handling to Live Mail as well as Facebook Chat to Messenger.
• September 2010
  • The public Internet Explorer 9 beta starts after 5 Technical Previews. The user interface has been renewed and made much sleeker.
  • Both the emergency service Microsoft Vine and the notification system Windows Live Alerts are shutting down.
  • The Windows Live team announces its partnership with WordPress.com to transition all Windows Live Spaces until March 2011, including automatic content migration.
  • On September 30, 2010, Windows Live Essentials 2011 is released, supporting Windows Vista and Windows 7.

• October 2010
  • In the Windows Live Messenger for iPhone app, more languages, support for iOS 4 and Facebook Chat are added.
  • Messenger Plus! 4.9 is published as intermediary update with limited support for Messenger 2011.
• November 2010
  • Google Streetview launches in Germany for the 20 most important cities. The first village to get Streetview is the Bavarian Oberstaufen.
  • You can now use Hotmail with your own e-mail address, using POP3 aggregation.
  • Facebook Messages attempts to reinvent messaging regardless of its source – email, SMS or web messaging.
  • mynetx.net interviews Harrison Hoffman, Evangelism Product Manager at Microsoft, about his personal thoughts regarding Windows Live.
• December 2010
  • The whistle-blower website Wikileaks keeps appearing in the news. For 2011, publications concerning major U.S. banks are already announced.
  • The antivirus solution Microsoft Security Essentials gets updated to version 2.0.
  • Monster.com and Orbitz are the first partners to launch Active Views inside your Hotmail inbox. They are running sandboxed Javascript to provide dynamic contents while you don’t have to leave the inbox.

Summarizing 2010, how has Windows Live developed in the past year? What were the major focuses for the development team? I will shed some light on this tomorrow.

Frozen project, it seems. Dead project? Let’s look at an old post in the My.live.com Windows Live Space, written August 07, 2008 (!):

We’ll start planning for our next update to My.Live.com, aiming for a minor update in the Fall. Right now, most of our time is being devoted to another project that we’ll have more information about in the coming months.

Microsoft MVP and IT geek Jamie Thomson wonders as well:

If anyone knows what this “other project” that we were promised some news on “in the coming months” actually is please get in touch because I would love to know!

So, will my.live.com ever be resurrected?

mynetx: Technogran, it is nice to welcome you as my guest! Please tell me a bit about yourself. How is your life involved with Windows Live?

Technogran: Thank you very much mynetx, it’s nice of you to invite me! I am very flattered to be asked, especially following others such as Angus!
I am on Windows Live and also use all of the Live Essentials Suite of programs on my desktop.

mynetx: Since when are you using Live? Tell me a bit about your history.

Technogran: Oh, I have been using all of the Windows Live applications and also the site itself since it was first thought of, although it doesn’t show that via my Space because I kept deleting it and starting from scratch. When the applications began appearing, they were all in beta, but I downloaded and tested them, and I loved them all.

mynetx: Do you think the Windows Live team cares for their users’ demands? Why?

Technogran: Tricky one this to answer, but I will be as frank as possible. I think that like a lot of Microsoft, the Live teams tend to listen to the wrong users. They take notice of the feedback from the more able user, such as the MVP’s, their ‘in-house’ users, and the more technically able, and the more ‘ordinary’ users views don’t tend to get heard. Microsoft isn’t alone in this, I hasten to add, lots of ordinary users just don’t know how to get their views across, because they are not as computer savvy as the more proficient user is. I am neither. I’m a sort of in-between user if you like, an ordinary user, but capable of making my views known on behalf of the ‘little everyday user’.

mynetx: You like posting tips and tricks in your Space using Live Writer. Do you think the software does its job correctly? Why did you choose Writer?

Technogran: LOL. What else is there? I love Writer, and in my opinion, Microsoft should be shouting from the rooftops about it! I have done my homework and tried to find an equivalent program that does everything that Writer does, and come up with zilch, so I consider it unique and for blogging (which let’s face it, every man, woman and their dog does these days) it’s a must have. I also like it because it’s on my desktop. I am a desktop person, that’s where I spend most of my computer time, and I love the way I can start a post, change it, save it to draft, and work on it at my leisure, only posting it when I feel it’s perfect.

mynetx: Any tip about Writer that you want to share with us?

Technogran: Hmm. Hard one because Brandon has been doing some great tips for Writer lately. My tip to anyone using it (because it annoys me more than anything that more users don’t make use of it) is to use the Margins feature to put a gap between a picture and their text. It tends to look so unsightly when the text ‘butts’ up to the edge of a photo or picture, and it’s so easy to do!

mynetx: Within the next five years, where could you picture Windows Live?

Technogran: I think it all depends on where the Live Teams want to take it, and which direction. There does seem to be a ‘mis-match’ between how they view Windows Live and how the majority of users view it, as was ably illustrated after the Wave 3 updates. Lots of users saw Windows Live first and foremost as a blogging platform and site which then produced a ‘blogging’ community, but it seems that the teams don’t quite see it as such, and to be honest, have never ever referred to it as such.

mynetx: Please provide two positive and negative comments about any outstanding Windows Live product.

Technogran: Hmm, you ask some difficult questions mynetx! Let me see…
Positives. Windows Live Mail, its ability to set up your e-mail accounts quickly and easily. The way it can fetch down all your e-mails, RSS feeds, and Newsgroups all to one place! Love it.
Negatives. Live Calendar. Wish it had incorporated into it a ‘to-do’ feature. I’m not too keen on having all those different calendars either. And Live Photo Gallery, wish it let me ‘geo-tag’ my pics.

mynetx: Do you run Windows Live Mail 24/7? Do you have some kind of a routine with Mail and the other parts of Windows Live?

Technogran: Yes I do. Windows Live Mail is the first program I open in a morning to check my e-mails, then I check all my RSS feeds and read them all. Also most of the newsgroups (about Windows Live natch). Obviously I only open Gallery if I am doing something with my photos, and Writer is open when I am constructing a blog post.

mynetx: Use your fantasy: how do you think Mail will look like within the next five years? What new features could it present?

Technogran: Hmm. Again a toughie because I think a lot will hinge on Google Wave, and whether or not us ‘ordinary users’ take to that or not. Mail has been around for a long time without really changing its format, and it IS based on the letters arriving on your doorstep. IF Google Wave does take off, especially with the ordinary user, then it’s ‘all change’ as they say, and Mail as we all know it will wither and die. It all changes so quickly these days, and change is speeding up, so who knows, but obviously as we have all seen with Windows XP and IE6, there are loads and loads of users who will resist change to the end, no matter how good the replacement is!

mynetx: Comparing these ideas with Mail’s current features, which of these might be added in the next release, Wave 4?

Technogran: Well, we know that Calendar is getting Alerts added—and hopefully for Gran, reminders or even better ‘pop up on your taskbar’ to-do’s. (to aid lousy memories! You’ll all get there some day!) I think the team will want to keep the clean interface, and I know that I am one of its fans, though many don’t like it and think it looks ‘washed out’. I would personally LOVE to see the return of Active Search which was in the old incarnation of Windows Live Mail when it was better known as Windows Live Mail Desktop (and was a pig to type each time you mentioned it!). I loved it but again, lots didn’t and it was eventually removed from the completed product, despite the fact that the team made it ‘choosable’.

mynetx: Windows Live Movie Maker—does its release, only some 24 hours ago, contain any surprises? What do you feel when thinking about it?

Technogran: I love the way the guys were brave enough to take Movie Maker (which was already well liked) and just begin again from scratch. I also love the fact that their new ideas all hinge around making Movie Maker easier to use for a newbie! This is an attitude that this Gran is all for, then everyone benefits! Sure if you are more technically able, there is all the features that you want, but for anyone who has never used a Movie making application before, I applaud their use of the ‘Ribbon’ interface, lovely large easy to see icons, etc. Bet you it won’t be long before we see the video out of a seven year old who has single handedly created a movie with his/her pictures! (Mind you, less of the youngsters, they should show one of a 80 year old Granny or Granddad using their apps as well!)

mynetx: Nice that you already tried the new version of Movie Maker and that you blogged about it.
—Are you satisfied with the Windows Live services that are provided to you? Why?

Technogran: Yes I am. However, I wish their was an easier way to give feedback, and to get feedback back. When the Essentials programs were first in beta all those years ago, I can remember conversing with the teams responsible for all of them via e-mail! Yes it’s true! And you really felt that your feedback was actually not only being read, but also being acted upon. I know it can be time consuming to sift through, but it just makes users feel closer to contributing to a program or application.

mynetx: What is your favorite feature in Photo Gallery?

Technogran: The fact it’s free! LOL. No, that’s difficult because I love all of it. As different features have been added over the course of time, it has become a really powerful photo manipulation program, and I just hope that this continues in the future. I love using the Panoramic Photo feature for example, I love how easy it is to edit your pictures and improve them as well. I would love it if Photosynth and DeepZoomPix were also added as well. That would make Photo Gallery really one of the most awesome free photo programs out there (although it already is in my book!).

mynetx: Ever heard of Live Mesh? What was your first impression of it? Could it be a new diverse method of file sharing among peers, or could it improve the current system at hand?

Technogran: Yes I am beta testing Live Mesh and have it on my computer at all times. Trouble is, I don’t really have any other computer to sync with, but I tend to use it to allow my eldest son to access my files that I need to share with him. I have also used it with a few others who I needed to see a video for example.

mynetx: Do you wish one of the Live Services/Essentials would have a feature that a third-party service/software already has?

Technogran: Yes! I wish Windows Live Mail had a reminder feature such as the one for Thunderbird/Firefox called Reminderfox! I love that program, and found it almost indispensable but no one has ever made one similar for IE or Live Mail. Drat!

mynetx: What is your intention behind talking with everyday users in your section “Living with Live”? What inspires you?

Technogran: Why the newbies of course! It has always annoyed me that we ‘ordinary users’ don’t get heard. Especially this applies to what has become known as ‘silver surfers’ meaning us users who are now retired and now beginning to get to grips with using computers for the very first time. All of the coders, engineers, and those who work in Information Technology as a whole tend to forget that we didn’t have computers at school, no one taught us how to use them, we don’t know you can ‘right click’ to find another menu list, we are of a different mindset and age where we have always used pen and paper, and full words, not all this ‘messenger speak’ that the younger end use today! (I have to often ask my grandchildren to interpret most of what they send in a messenger conversation! In fact my messages usually consist of ‘what does that mean?’) So getting back to your question about what inspires me, it’s that someone has to try and help those users in an easy to understand manner, and as it’s not all that long ago since I was in that position of not knowing anything about using a computer, it’s still all pretty fresh in my mind. Besides, they might listen more to someone who is just an ordinary user like themselves. My ‘how-to’s’ on the Clubhouse are often posted in response to someone on my Network having trouble with either the Windows Live site OR one of the desktop applications.
When Wave 3 was launched I was at my busiest, trying to do posts to help users find their friends, or find their Space etc.

mynetx: Are you working on any project related to Windows Live currently?

Technogran: Not at the moment, although it’s the ‘lull before the storm’ of course, as we all wait for the Wave 4 updates to arrive. I shall most likely be glued to the keyboard night and day when all that occurs as users post up with ‘can’t find this’ or ‘can’t find that’. I would rather do a post to help than give an answer in a forum, simply because you can illustrate the steps to take with pictures and it’s easier then for a user to follow. Also they can always print it out to follow it as well. It’s time consuming doing them, as I like to get my ‘how-to’s’ just right, and make them as easy as possible, but I love doing it and being helpful to other users on here. After all, the last thing we want is users getting so frustrated that they either don’t bother joining and using Windows Live or they just give up because it’s all too much trouble.

mynetx: Technogran, seeing Windows Live from your point of view was very interesting. Thank you for sharing this all with us!

Technogran: No problem!

You liked this interview?

Technogran and me have started a cooperation—look forward to regular rant conversations about the most recent news and happenings in the world of Windows Live!

More about Technogran

• Follow her on Twitter
• Read her Windows Live Space

mynetx: Angus, ich freue mich, mit dir über Windows Live zu reden! Erzähl mir doch ein wenig über dich. Wie wirkt sich Windows Live auf dein tägliches Leben aus?

Angus Logan: Wo soll ich anfangen… Ich bin Australier, lebe aber in den USA. Ich bin meistens in Seattle, doch ich reise auch viel. An den meisten Tagen arbeite ich mit den Entwicklern und Programm-Managern, oder unterhalte mich mit Kunden, damit wir auf jeden Fall die richtige Plattform schaffen, mit der Websites sich an Windows Live-Nutzer anschließen können.

mynetx: Als Technischer Produktleiter ermöglichst du es Websites, sich an die 500 Millionen Menschen anzuschließen, die Windows Live nutzen, sagst du. Ist das eine befriedigende Arbeit, noch dazu spannend?

Angus Logan: Mit einigen der weltgrößten Websites zusammenzuarbeiten, um sie mit bis zu 500 Millionen Menschen zu verbinden, ist ziemlich cool. Eine Killerfunktion und – bam! –, 500 Millionen freuen sich ein wenig mehr, das Internet zu benutzen.

mynetx: Viele Leute kennen dich, doch ich denke, das war vor einiger Zeit noch nicht so. Seit wann bist du im Windows Live-Geschäft? Erzähl mir doch ein wenig über deine Vergangenheit.

Angus Logan: In Australien hab ich für einige Microsoft-Partner und ein junges Unternehmen gearbeitet. Ich war ein Microsoft-MVP für Content Management Server, und das hat mir irgendwie eine Arbeitsstelle im technischen Vertrieb bei Microsoft Australien verschafft. Nachdem ich das einige Jahre getan hatte, entschied ich mich, meinen Blick auf Websites weg von der CMS-Infrastruktur, hin zu sozialen Plattformen zu wenden – das war vor ungefähr 2 Jahren.

mynetx: Denkst du, dass das Windows Live-Team, einschließlich dir selbst, sich um die Fragen der Nutzer kümmert? Warum?

Angus Logan: Mir ist noch nicht ein einziges Team bei Microsoft begegnet, das nicht ständig sein Augenmerk auf Kunden richtet (in diesem Fall, auf die 500 Millionen Menschen, die Windows Live nutzen). Wir müssen immer mit den Endbenutzern reden, denn wenn du jeden Tag innerhalb einer Softwarefirma an einem Produkt arbeitest – du hast dann einfach einen bestimmten Blickwinkel. Wir müssen unsere Gedanken immer testen, und Ideen sammeln, um Killerprodukte für „normale Leute“ zu schaffen (nicht nur für Technikbegeisterte).

mynetx: Wo siehst du Windows Live innerhalb der nächsten fünf Jahre?

Angus Logan: Es wird immer einfacher für mehr Menschen, zu kommunizieren, sich mitzuteilen und ihr Leben zu synchronisieren.

mynetx: Läuft Messenger bei dir permanent? Hast du eine Art Routine mit Messenger und den anderen Elementen, die Windows Live ausmachen?

Angus Logan: Das alles ist solch ein Teil meines Lebens, dass ich keine Routine habe – es ist einfach da. Ich nutze Messenger zum Arbeiten, ich nutze ihn zum Spielen, ich nutze ihn, um Leute zu finden mit denen ich mich zum Mittagessen verabrede, ich wache auf und schaue nach, ob ich nachts irgendwelche Nachrichten erhalten habe, ich lese die persönlichen Statusnachrichten meiner Freunde, und während ich mit Leuten chatte, … halte ich nach anderen Leuten Ausschau, mit denen ich chatten könnte.

mynetx: Wie groß ist der Markt für Web-Messenger – und welche Rolle spielt dabei das Messenger Web Toolkit?

Angus Logan: Das Web Toolkit bietet einen Weg, mit dem Messenger-Nutzer sich auf anderen Websites mit ihren Freunden verbinden können. Die Markt-Gelegenheit ist so groß! Jeder, der Sofortnachrichten nutzt, ist ein potenzieller Nutzer für Web-Messenger. Ich denke, dass Web-Messenger zusätzlich zu einem „normalen“ Messenger-Client genutzt werden müssen, sonst ist das Erlebnis nicht gut genug (z.B. Benachrichtigungen unten rechts).

mynetx: Wenn du deine Fantasie benutzt: wie denkst du, sieht Messenger in den nächsten fünf Jahren aus? Welche neuen Funktionen könne er anbieten?

Angus Logan: Er ist in den letzten 10 Jahren so weit gekommen, wenn ich versuche mir vorzustellen, was in den nächsten 10 Jahren passiert, bekomme ich Kopfschmerzen. Alles was ich weiß ist, dass du dich damit immer noch mit den Menschen in Verbindung setzen kannst, die dir wichtig sind.

mynetx: Wenn man diese Ideen mit den aktuellen Funktionen von Messenger vergleicht, welche könnten in der nächsten Version, Wave 4, eingefügt werden?

Angus Logan: Guter Versuch . Du weißt, ich kann nicht über die Zukunft sprechen.

mynetx: Bist du zufrieden mit den Windows Live-Diensten, die dir zur Verfügung stehen? Warum?

Angus Logan: Obwohl ich mehr als zufrieden bin, denke ich, es gibt immer Bereiche, in denen wir weiterhin wachsen und innovativ sein können.

mynetx: Welches ist deine Lieblingsfunktion in Messenger?

Angus Logan: Dass ich Emoticons eigene Videos von mir zuweisen kann (dynamische Anzeigebilder). Das ist soooo genial (und macht Spaß!).

mynetx: Live Mesh – was war dein erster Eindruck davon? Siehst du darin Wege, wie man diesen Cloud-Dienst mit Messenger und den anderen Essentials verbinden kann?

Angus Logan: Live Mesh hat mich schon immer beeindruckt, und noch mehr hat es die zugrunde liegende Plattform, das Live Framework, das den Erfindungsreichtum von Entwicklern regelrecht beflügelt hat.

mynetx: Ist das Einstellen von Windows Live Events der erste Schritt in Richtung des Mottos von Wave 4, „Einfacher! Verbundener!“?

Angus Logan: Ich arbeite nicht an Events, doch lies bitte auch: http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!41244.entry.

mynetx: Wünschst du dir, dass Messenger eine Funktion hätte, die es in einem anderen Sofortnachrichten-Programm schon gibt?

Angus Logan: Ja, das wird sich jetzt etwas hochgeschraubt an, aber… in Office Communicator wird dein Status automatisch aktualisiert, abhängig von den Terminen in deinem Kalender, und er sagt deinen Kontakten, wie lange du noch beschäftigt bist. Das wäre so cool. Vielleicht sollte man es ein wenig mehr auf den Endbenutzer abstimmen, zum Beispiel, wenn du dir gerade eine TV-Serie auf Hulu ansiehst, könnten deine Kontakte darüber informiert werden, dass du in 15 Minuten wieder verfügbar bist (wenn die Folge zuende ist).

mynetx: Ich bin mir sicher, du hast von dem Aprilscherz gehört, den ich dieses Jahr machte, als ich über „mehr Chat-Netzwerke für Windows Live“ sprach. Wie viel von dieser Vision könnte sich bewahrheiten, laut deiner persönlichen Meinung?

Angus Logan: Ich möchte über die Zukunft nicht spekulieren.

mynetx: Was denkst du persönlich: werden separate Chat-Netzwerke weiterhin mit eigenständigen Protokollen existieren, oder ist es wahrscheinlich, dass diese ebenfalls standardisiert und verknüpft werden, wie bei so vielen anderen Dingen im Computer?

Angus Logan: Lass uns das von einem anderen Blickpunkt betrachten – des Erlebnisses für den Benutzer. Wenn wir mal die 3 größten Sofortnachrichten-Netzwerke herausgreifen, Windows Live Messenger, Yahoo! Messenger, AIM. Sicher, diese 3 nutzen verschiedene Protokolle, doch weißt du was – das interessiert den Endbenutzer überhaupt nicht. Die Leute interessiert nur: „Cool, ich kann von Windows Live Messenger aus mit meinem Freund chatten, der Yahoo! Messenger nutzt“. Also, ja, ich denke, es wird immer unterschiedliche Netzwerke geben. Werden die Protokolle zusammengeführt (zum Beispiel XMPP)? Ich bin mir nicht sicher.

mynetx: Als Messenger-Nutzer hast du bestimmt einen guten Tipp, von dem noch nicht jeder weiß, oder?

Angus Logan: Mein bester Tipp ist, ein IM-Control aufsetzen und dann eine TinyUrl einrichten, zum Beispiel: http://tinyurl.com/talktoangus (das ist nur ein Beispiel) – dann kannst du jemand, ja einfach sagen tinyurl.com/talktoangus.

mynetx: Und schließlich, arbeitest du gerade an irgendeinem Projekt, das mit Windows Live zu tun hat?

Angus Logan: Ich arbeite immer an Projekten in Verbindung mit der Windows Live-Plattform, und unterhalte mich mit vielen Kunden über das, was sie haben möchten, was funktionieren könnte und was nicht.

mynetx: Vielen Dank für deine Zeit, und dass du uns an deiner Meinung teilhaben lässt!

Angus Logan: Gern geschehen!

Mit Angus reden

Du möchtest dich mit Angus unterhalten? Es gibt verschiedene Wege, ihn (auf Englisch) zu erreichen:

• Angus Logans Blog bei MSDN lesen
• Ihm auf Twitter folgen
• Mit Angus direkt vom Web chatten

mynetx: Please tell me a bit about yourself. Is your life directly or indirectly involved with Windows Live?

Lance: I go by the name of Salem. I’m 22 right now, originally from South Africa (the country, not Southern Africa); however I am currently residing in the Cambridgeshire in the UK. My life doesn’t directly involve Windows Live actually—in fact, I consider myself rather new to the whole MSN/Windows Live community.

mynetx: New? Since when are you in the Live business? Tell me a bit about your history with it…

Lance: Okay, maybe not “New”; I just see myself as new to the whole community when I compare how long some people have been involved. I first started using MSN software in 2003 when I first moved to the UK from South Africa. As can be expected, the first MSN software application I used was MSN Messenger, that’s when I first became a regular user at least. I tried a couple of times before that back in South Africa to chat to my relatives in the UK, but due to terrible internet access (high cost and unreliable) I was only ever able to sign-in twice. (OK, maybe it wasn’t a South Africa-wide internet issue, maybe just our budget ISP. [laughes])

But yeah, I really got into it in 2003. Don’t ask me what version I used, I can’t remember if it was MSN Messenger 6.2 or 6.5, but somewhere around there. I applied to take part in MSN Messenger Beta testing (thinking I’d never get in) back in, I think, 2004. To my surprise, I got in…

mynetx: Do you think the Windows Live team cares for their users’ demands? Why?

Lance: I think people (Messenger users) can be very demanding. Well, Windows Live users can, too; but I’m saying Messenger users as it is by far the most used Windows Live product. Users can be very demanding: wanting things, and expecting to get a feature, just because they ask for it. Yet again, it can be kind of frustrating when specific suggestions/demands get made over and over and over again, and they are just dismissed by the developers.

I think it is easy for the casual users to demand things and not fully understanding the behind-the-scenes work that needs to be done to satisfy that demand.

mynetx: What might be the motivation behind dismissing user’s suggestions, especially when they are made really frequently (example: tabs)?

Lance: Haha, yes, tabs was one of the suggestions I was thinking about. I honestly don’t know, but I think the most likely reason would be, as I mentioned before, the scale of the work involved in getting it to work. However, considering that even a third-party developer (like Patchou) can get it working well enough in an add-on, surely Microsoft can get it working in their own software.

mynetx: Well, the Messenger Plus! creator, Patchou, is just one person and is able to implement it…

Lance: Yes, it is certainly possible. I think of the most frequent suggestions, tabs would be one of the easiest to reliably implement (compared to something like polygamy, the ability to sign-in to multiple accounts from one client).

mynetx: Use your fantasy: how do you think Messenger will look like within the next five years? What new features could it present?

Lance: Wow, really difficult question! I would like to see Silverlight/WPF used more. I mean it is Microsoft’s own technology, yet they are not using it.

mynetx: Like in the Twitter desktop client “blu”, you mean?

Lance: I have not heard of blu myself, will need to look it up!

mynetx:

Lance: I just mean, Messenger needs a total visual overhaul. I like the different look they introduced in the first beta of the renamed Messenger (from MSN to Windows Live), the orange one. I think many people complained at first about it because it was so “different” (people don’t like changes) so Microsoft reverted back to a GUI similar to previous versions.

View Full Album

mynetx: Wasn’t Wave 3 (2009) visually overhauled enough?

Lance: Apart from the new colors etc., there is not that much difference in Windows Live Messenger from MSN Messenger 6.x. Maybe I’m wanting to much but: think of the visual overhaul from Windows 9x to Windows XP, XP to Vista, and Vista to Windows 7—big changes, not these minor “tweaks” we are getting.

mynetx: I see… Apart from the user interface, what new features could Messenger present in five years?

Lance: Well… I don’t know what it could have, but I do know some things I’d like to see. Among the top items on my wish list are (in no particular order):

1. Official Polygamy Support — The ability to sign-in to multiple Messenger accounts from one Windows Live Messenger client, and have separate statuses/personal status messages/display names/display pictures for each account.
2. Tabs (although this can be done in add-ons like Messenger Plus! Live, so not that important to me).
3. Multi-party audio (or even better, video) chats.
4. The ability to export your whole WLM Contact List including the structure (groups, categories, favorites etc.). It’s a real pain when you try and migrate to a new account, as you can now only export and import the contacts, you then have to manually re-sort them in the new account.

mynetx: True, I have recently experienced the need for that, when I changed my Live ID.

Lance: It has taken me 2 years to migrate to a new account for this very reason. I just cant resort/rearrange them all; it’s a pain.

Oh, and “Bring back the MSN video carousel in the UK”, lol.

mynetx: I have always wondered that the “Video Carousel” was in 8.5? *-)

Lance: We had it in the UK when it was introduced in Windows Live Messenger, but it did not last long. It is gone now…

In fact I don’t even know if it made it past WLM 8’s beta.

mynetx: Any bugs that need fixing?

Lance: Yes, here is a “bug” I want fixed: Try adding a Yahoo! contact to your contact list (a localized one, not Yahoo.com) as a buddy. Messenger changes it to Yahoo.com even though you enter the localized one (in my case, Yahoo.co.uk). Thus, you cant add Yahoo! Messenger users who have a localized Yahoo address to your contact list. I have requested this a number of times, still not fixed.

Suggestion No. 2: Get rid of the bloody roll-over flash ads in the contact list! (That’s not a “feature” though.)

mynetx: Interoperability with other IM networks is a great field to improve, in my opinion. Yahoo looks like “hacked” into Messenger, instead of implemented correctly…

Lance: Yes, they need to add support for other Chat / instant messaging clients / protocols: Facebook Chat (as they have a stake in Facebook), definitely Jabber support please. Jabber is an open protocol, so an agreement should not be needed. I could then dump Google Talk for chatting to my MXit contacts.

mynetx: A propos Yahoo, what is your opinion on the final deal to use the Bing engine on Yahoo! websites, after all those never-ending ramblings about a cooperation, search deal, whatsoever?

Lance: Well, Microsoft needs to do something especially in search/online advertising, as Google is way ahead in market share.

mynetx: How does Bing relate?

Lance: I have tried Bing a few times. It is definitely much better than MSN Search/Windows Live Search/Live Search (whatever the last time was, lol). It also seems to be improving Microsoft’s market share. Though, I am wondering if this is because people like it, or if people are just “trying it out” as it is new—only time will tell.

mynetx: Mentioning the word “Butterfly”, what comes into your mind?

Lance: A colorful insect that flies!

mynetx: And adding “Windows Live…”?

Lance: Ahh, lol, I knew what you meant.

mynetx: What comes into your mind? What was so special about this group of exclusive people?

Lance: The Windows Live Butterfly program/group goes way back to the MSN days (hence the groups name being “Butterfly”). It was a group of beta testers who have “excelled” in Beta testing Windows Live products. Participants of the group were chosen by Microsoft and in some cases by those who were already butterflies from testers of Windows Live (and previously MSN) products/services. The group had a private discussion “area” on the Microsoft newsgroups. That’s just one of the benefits of being a member of the group. You can think of it as something similar to the MVP program, although only for MSN/Windows Live products, and lower down the hierarchy.

mynetx: Did you like being a butterfly?

Lance: I certainly did enjoy most of my time being a butterfly. It was a really good experience, not only testing, but also socializing and getting to know those with similar interests as yourself. As with any “cyber-community”, the group had its ups and downs but generally it was a good experience. It’s a shame to see the community go!

I think also what made the community so good was the way main person who managed it as he really helped things out.

mynetx: Let’s bring out a toast on Eric Chen!

Lance: Haha indeed.

mynetx: Please provide two positive and negative comments about any outstanding Windows Live product.

Lance: Hm… I choose Windows Live Mail.

Positives: Contact list/Address book synchronized with Live Messenger—that is my main reason for choosing it over other applications.

Negative: Slow (!), especially in IMAP mail downloading; furthermore it can only synchronize/use Contact list of one Windows Live ID even if you add a different Windows Live ID as account to Live Mail.

— Look how easy it was to think of negatives, and how hard it was to think of positives: it makes Live Mail not look good at all…

mynetx: OK, thanks for these.

Let’s talk a bit about your personal customs. Do you run Windows Live Messenger 24/7? Do you have some kind of a routine with Messenger and the other parts of Windows Live?

Lance: Yes, Windows Live Messenger is on 24/7—as long a PC is on it is running and signed in. Routine? Not really. I usually check if any people I chat to often are online (Messenger Plus! Live Desktop Contacts), see if I want to talk to them. I may then open Live Mail, but as it doesn’t auto-run on startup/login nor auto-run in system tray, I have to do this manually, so I often forget. However, as these are the Windows Live applications I use most, that is usually the order I would do things.

mynetx: Comparing your ideas we talked about before (like UI enhancements, tabs, multiple accounts per endpoint, more IM networks, etc), with Messenger’s current features, which of these might be added in the next release, Wave 4?

Lance: I think more IM network interoperability may be the most likely, especially as we heard rumblings about it for this version (although unconfirmed). Like I said also, Jabber could come as it is an open standard and wouldn’t need any agreements (as with other IMs like AIM).

I’d say UI change is next—but not likely. (Again, by UI change I mean a big change, not minor tweaks/changes.) Tabs would be next, and polygamy last, as I foresee this to be more work.

mynetx: Are you satisfied with the Windows Live services that are provided to you? Why?

Lance: Mostly yes. They just satisfy my communications needs, whether it be IM, social networking or e-mail. They are things I think that can be worked on (as mentioned earlier); but yes, overall I am satisfied.

mynetx: Will Windows Live be able to fill the position as overall Windows (and Office) add-on, especially when looking at Windows 7?

Lance: I think so, it is a good suite of applications for the average computer user. I think it would be better to be just integrated with Windows, but the European Union will not be happy.

mynetx: Windows Live and Office Live, along with cloud power in behind—is this the solution? Better than legacy software?

Lance: That depends on the market, in my opinion. In markets where a decent (that is, broadband) Internet connection is easily available/accessible, it is good; but otherwise it isn’t, no. I think people in Europe/the US forget about computer users in places without broadband Internet connections, not to mention those with no Internet at all.

mynetx: So, is the gap between industry lands (high-tech nations) and economically less strong areas increasing?

Lance: I don’t know whether it is increasing, but I don’t think it’s getting smaller. Take my home country for example, South Africa. Broadband Internet (ADSL) access has only become available to the general public (that is, not business) in the last 3-4 years. Here though (in the UK), it was already very common. Now, in South Africa citizens can get a broadband connection, but at a price: for example, they pay the ISP and phone line (as we do), but they also pay a charge for the phone line to be used for broadband/ADSL. So it costs at least three times as much there, plus they still have ridiculous caps/quotas making only basic net usage possible; whereas here, we are using it for much more. Just imagine cloud computing in places like that…

mynetx: To summarize: using cloud web applications is problematic for regions where no broadband web access is available.

Lance: Exactly! I’m all for it, but I wouldn’t want everything to go “to the cloud” soon as it will leave such nations behind.

mynetx: What is your favorite feature in Messenger?

Lance: Video chat is got to be.

mynetx: Why?

Lance: Being someone that lives in a different country than family and friends he grew up with, it’s good to be able to see and hear them.

mynetx: What was your first impression of Live Mesh? Could it be a new diverse method of file sharing among peers, or could it improve the current system at hand?

Lance: I loved it as soon as I tried it, and I am using it all the time now. It is what Windows Live Messenger Sharing Folders should have been. Well, apparently Mesh is intended to be more than just a file sharing service. I’m yet to see the others though, but it makes file sharing/synchronization available to the masses, for free.

mynetx: We can expect some Mesh love in Windows Live Wave 4, as it will play an important role in the upcoming “Windows Live Devices” service. How could it be connected tighter with the other services? What might we see?

Lance: No idea actually; though, I am excited and looking forward to see what they have planned.

mynetx: Me too. I will tell you as soon as I know more details…

Lance: It looks like Wave 4 will be a better release than Wave 3 (I honestly wasn’t happy with Wave 3 at all.)

mynetx: What was wrong or missing in Wave 3, the 2008-2009 release of Windows Live?

Lance: The beta ran extremely long to me—too long for what we saw as changes. Sure, Movie Maker joined Windows Live; but apart from that and minor visual changes, there wasn’t much. I don’t know, maybe I just expected too much.

mynetx: Do you wish Messenger would have a feature that a third-party IM software already has?

Lance: Well, I don’t use any other IM apps (apart from Google Talk, which is crap considering its features; the only reason I use it is for communicating with MXit people), so I don’t really know what other IM applications offer.

mynetx: Ahh, so you are a loyal Windows Live user?

Lance: (laughes) Not loyal; there is just no real need to use anything else. Most of my contacts are on WLM or Skype, but Skype doesn’t offer anything different that I want in Messenger.

mynetx: As Messenger user, I’m sure you’ve got a good tip that not everybody might know about yet—any tweak, counsel, suggestion, whatever comes into your mind.

Lance: One good tip is allowing two WLM instances to run at the same time. It is a registry setting that needs modifying; the only thing is it won’t auto sign-in to a second account (Live ID). [Read more about this tip soon.]

mynetx: How would you summarize your overall experience with Windows Live in a brief sentence?

Lance: Windows Live services help me keep in touch and share my views/stories.

mynetx: Lance, I found it very interesting to talk with you about all of this!

Lance: I enjoyed it too; thanks for thinking of me as some to interview and for taking the time to do so.

Thanks to thirteen23 labs, Alto Voltaje Design, Bram Vandeperre, Messenger Stuff, BuddyFuse and LiveSino for the images.

mynetx: Please tell me a bit about yourself. Is your life directly or indirectly involved with Windows Live?

Kip: I’ve been writing for LiveSide for almost 3 ½ years, since it started in Jan. 2006. Before that I was a beta tester for MSN and Microsoft products, was an original “MSN Butterfly”, and a 3 time MVP for MSN and Windows Live.

I use Windows Live products daily, mostly mail and messenger, and of course Windows Live Writer.

mynetx: Do you think the Windows Live team cares for their users’ demands? Why?

Kip: I think they are as responsive as you can be when your customer base is in the hundreds of millions of users. In some respects that many users makes it more difficult to make changes, as they affect so many people in so many different ways. I do think that Windows Live could do more to be a more agile team. Both the structure of Microsoft and the sheer numbers of users contribute to… make it very difficult to react quickly to market trends.

mynetx: Like a big vehicle is slow in turning around, unlike a small car?

Kip: yes exactly. Steven Sinofsky, Senior Vice President for Windows and Windows Live Engineering, is often said to “make the trains run on time”. Problem is, when everyone has cars and has already left, waiting for the next train, even if it is on schedule, might not matter.

mynetx: Though I think that Microsoft has had its big awakening sometime 2 years ago.

Suddenly Internet Explorer development was “restarted”, and the overall Corporate Identity was renewed, and I think this has also had consequences on Windows Live.

Kip: Yes. Ray Ozzie is working hard to change the culture, but Windows Live is still to slow to react sometimes. That being said, I use Windows Live products every day, and generally like them a lot.

mynetx: If Microsoft took over Facebook, would you be using it then?

Kip: I don’t see why not. I have no problem using Microsoft products.

mynetx: How do you think Yahoo!’s future would have been affected, if the Big Deal would have happened last summer?

Kip: If anything, Yahoo! had an even worse culture for quick reaction than did Microsoft. I think the combined market share would have shaken up the market a bit, but just getting the two companies to work together as one would have been a monumental task, and I think it would have caused a lot of problems.

The new CEO at Yahoo!, Carol Bartz, is working to change their culture too.

mynetx: Within the next five years, where could you picture Windows Live?

Kip: Windows Live is going to benefit from its relationship to Windows 7. But in 5 years I doubt that there will be so much emphasis on which platform you use: are you in the MSFT camp, the Apple camp, the Google camp, etc. Within 5 years the barriers to communicating with some one because you don’t have the same Messenger client should be gone.

mynetx: How?

Kip: Mobile will be much more prevalent; smartphones, data access on phones, etc. Just like now how ridiculous it would be if a Nokia phone couldn’t call an iPhone, it will be much easier to communicate between devices than it is now.

mynetx: Please provide two positive and negative comments about any outstanding Windows Live product.

Kip: Windows Live Mail is a great product, I think. I currently have 9 email accounts loaded, including non-Hotmail accounts and even a Gmail account. It loads them all quickly, presents them handsomely, and handles calendar, contacts, and newsgroups. I struggled before with trying to get Outlook to handle multiple Hotmail accounts (although the new Outlook Connector is better), but now I don’t worry about it.

As for a negative, while I understand the thinking behind Windows Live Essentials, I think tying the updates of all the Windows Live products together was a big mistake. In the last Messenger upgrade, in order to fix a small but somewhat important bug, users had to go through the whole Essentials installer “experience”. It sucked, and it’s stopping some Windows Live products from getting updates they need because of having to update everything at once.

mynetx: Do you run Windows Live Messenger 24/7? Do you have some kind of a routine with Messenger and the other parts of Windows Live?

Kip: Messenger is on when my computer is on, yes. I have the main messenger window open all the time, positioned as a right hand sidebar (where the Vista sidebar would be, which is the first thing I turn off when I set up a computer). Messenger auto loads when the computer is turned on.

mynetx: You don’t like Sidebar?

Kip: no

mynetx: Use your fantasy: how do you think Messenger will look like within the next five years? What new features could it present?

Kip: Well hopefully a much better interface for multiple conversations (tabs!). Also I would like to see the user interface around contacts improve: a better interface than a contact list that you have to scroll down to find someone, click on it, open a window to start a conversation, etc. And you should be able to start conversations with people not in your contact list, in some public areas… similar to what you can do in Twitter now, or even in the new Messenger web toolkit.

I expect that Messenger in general will get to be more phone-like, and phones will get to be more Messenger-like.

mynetx: Comparing these ideas with Messenger’s current features, which of these might be added in the next release, Wave 4?

Kip: I think we’ll see some improvements in Contacts. Somehow I doubt we’ll see tabs, although I could be wrong. Msgr users have been calling for tabs for years without success. Mostly I think you’ll see Messenger and the other Windows Live desktop apps continue to work toward sharing a common interface, and to share common parts.

mynetx: Why is the Windows Live team just ignoring the loud shout for tabs that tons of Messenger users shout since years?

Kip: I wish I knew, but I don’t.

mynetx: Are you satisfied with the Windows Live services that are provided to you?

Kip: Yes. I use multiple Live ID accounts (to separate the work I do on LiveSide from my personal stuff), and it is very easy to manage now. We use Custom Domains for our LiveSide accounts, and it’s great. I really like Windows Live Mail, and Live Writer. Of course I think there could be improvements, but overall I’m happy.

mynetx: What is your favorite feature in Messenger?

Kip: I will tell you about one feature I really miss, and that is the Live Maps activity. It was very useful to be able to share maps, to plan meetings etc. MSN China has recently re-released a version of it in China, so hopefully we’ll see it again.

mynetx: What was your first impression of Live Mesh? Could it be a new diverse method of file sharing among peers, or could it improve the current system at hand?

Kip: I use Live Mesh daily also. I think you will see Live Mesh integrated into Windows Live, and the plan is to introduce some of that in Wave 4. Could Live Mesh become a sort of torrent? I don’t know about that, I think that architecturally maybe it could, but I doubt that Microsoft would allow it to be used as a free form file share.

mynetx: Do you wish Messenger would have a feature that a third-party IM software already has? Besides tabs, that is.

Kip: I don’t use other clients much if at all, so I’m not one to comment.

mynetx: However, as Messenger user, I’m sure you’ve got a good tip that not everybody might know about yet.

Kip: Lol, to me Messenger is like the phone, I don’t think about it much, I just use it. I sure hope photo sharing is improved in Wave 4 though, I find the new way to share photos very cumbersome.

mynetx: And finally, are you working on any project related to Windows Live currently?

Kip: Well we are hoping to be able to integrate the Messenger toolkit into LiveSide. I am not a developer, but we have someone working on it for his site (also Community Server), and we will be working together to see if we can make it happen. Unfortunately Community Server is kind of complicated, and we want the experience for our readers to be a good one, so it’s going kind of slow at the moment.

mynetx: Who works at LiveSide?

Kip: LiveSide is run by myself, Chris Overd, and Harrison Hoffman. We get regular contributions from Sunshine (Cornelia Koopmans), and have a few other contributors as well.

mynetx: LiveSide is a very good news source when you want to be on top of the latest developments and Windows Live news. I want to thank you and the other contributors for the great amount of time, knowledge and research that you put into the site each day, regardless of vacations, making LiveSide what it is today—a must-read!

Is it the same fun for you people running the site as it is for us reading it?

Kip: Yes we have a lot of fun with it

mynetx: I hope the site will continue to do its best to inform us about anything interesting in the Windows Live world. Great that you took your time to discuss “Windows Live and You” with me!

Kip: Happy to do it!

mynetx: Nice to see you! Windows Live and You—that includes some personal questions as well. You could start with describing yourself and your connection with Windows Live, in one sentence.

Jonathan Kay: I am Jonathan Kay and currently a Microsoft MVP for Windows Live Messenger (aka MSN Messenger/Windows Messenger), assisting in Microsoft Messenger related newsgroups since 2001. I also run my own Messenger blog.—Gah, two sentences!

mynetx: An MVP?

Jonathan Kay: [Microsoft] Most Valuable Professional. It’s a yearly award given to people who’ve been identified by Microsoft as making a significant contribution to their community.

mynetx: Ah. So they consider you making significant contributions to the Windows community?

Jonathan Kay: Well, Windows Live community. Prior to their being a “Windows Live” MVP category, it was all bunched in with Windows, but right now it’s separate.

mynetx: Helping other, inexperienced users to get their, for example, Messenger working is interesting work, isn’t it.

Jonathan Kay: It is, not to mention quite satisfying. You also gain a lot of knowledge and experience in other related areas by doing it.

mynetx: Since when are you in the Live business? Tell me a bit about your history.

Jonathan Kay: Well, when I got my first modem 1992-ish, text-based real-time communication attracted me pretty quickly. I spent many hours dialed up to local bulletin board systems just chatting to people in my own city. This fascination carried over to Internet Relay Chat (IRC) when I got Internet access a few years later and then gave way to what we would consider modern instant messaging with ICQ in 1996. In that time span, I met some really extraordinary people which led my interests to obtaining my first MVP award in 98 for Internet Explorer. As IM has evolved, so have I, which brought me to being given the MVP award as a top contributor in the Messenger community in 2001. This has carried on since, all the way to Windows Live Messenger and I’ve continued to meet some exceptionally brilliant people.

mynetx: Like?

Jonathan Kay: I won’t name names because it’s far too easy to forget one and the whole community is just filled with them. Yourself included naturally…

mynetx:

What is your favourite feature in Messenger?

Jonathan Kay: If you mean favourite feature of all time, that would be really difficult to answer since there’s a lot to choose from. Earlier this year, In the brief webcast that was done at the MVP Summit, I mentioned What’s New as my favourite new feature, which is still true, but I had forgotten that MPOP (Multiple Points of Presence) was also an option so I think I’ll go with that here. MPOP is a really well implemented feature and being able to seamlessly move from one client/device/location to another is just excellent. It will be even better once more software/devices support it.

mynetx: What devices are you using MPOP from?

Jonathan Kay: Myself personally, just my desktop, server or laptop. Conversations can just continue as you go off to do something else, or need to reboot one machine, it’s great. But there’s lots of other scenarios that would be very nice too that I know people are just waiting for (like Xbox for instance).

mynetx: And what do you like most in Windows Live at all?

Jonathan Kay: Obviously I need to say Messenger as it’s my “first love” as it were, but there are certainly lots of awesome products under the brand. I think what I like most about everything in general is just how everything works together. For example, if you’re logged into a Hotmail-enabled account in Messenger and the same account in Live Mail, when you receive an e-mail to that account, you’ll be notified in Messenger, Live Mail will immediately have the message ready and if you log into the Hotmail website, it will all be synchronized with the desktop application. Photo Gallery is able to make use of your existing contacts’ information and can publish photos to Live Photos or third party sites (Flickr, Facebook, etc.). There are similar functions across all the products and I’m looking forward to more of this in the future. I certainly don’t believe anyone else has offered this sort of integration story previously, especially not with third party sites and for no cost.

mynetx: True, Windows Live offers unique features—for free. However, I think there are still many good ideas for new features to be implemented into Messenger. What is one thing you’d love most to be added to Messenger?

Jonathan Kay: Oh, most definitely. I have yet to meet anyone who didn’t have their own personal Messenger feature wish list.

Personally, I’d like to see some resources allotted to revisiting and enhancing some of older well used features in Messenger. There is a lot of functionality that has remained relatively unchanged since first introduced that is really in need of updating. A lot of these—custom emoticons, message history, and other core features originally showed up in MSN Messenger 6 (circa 2003) and are really due for some upgrades. Also, because there’s no way I can limit myself to one here, I’d also like to see some options to explicitly control parts of Messenger’s interface. For instance, I would love to be able to decide who and what sign in events specifically generate a toast on my screen.

Of course, the Messenger community provides some great options for overcoming both of these today.

Oh also, I’d like to see group and multi-person functionality continue to evolve more, such as multi-person voice conversations. Okay I’ll stop now!

mynetx: Lol, seems like there is much to do. Do you think any of these will be added in Windows Live Wave 4? If so, which are most likely, in your opinion?

Jonathan Kay: Really hard to say as they’re certainly tight lipped. However I would love to be pleasantly surprised.

mynetx: On to your personal habits… Running Messenger 24/7? Maybe you’ve got kind of a daily routine with Windows Live.

Jonathan Kay: For the most part I leave Messenger running all the time. I have no specific routine, but I certainly make use of a variety of the Live services every day (Messenger, Mail, Spaces, and so on).

mynetx: When you’re using Messenger intensively, I’m sure you’ve got a breaking tip for an “aha” effect. Give me a tip you consider precious

Jonathan Kay: Let’s see, there’s probably better ones, but one unobvious thing is you can drag (the icon of) completed files in the conversation window elsewhere to your desktop, to other conversation windows to resend, or to another application, such as a music player’s playlist to queue up a just transferred song.

mynetx: Hey, great tip! Didn’t know that myself either.

And finally, are you currently working on any Live-related project?

Jonathan Kay: I have a few ideas rattling around in my brain, but I’m not working on anything specifically that’s Live-related presently.

mynetx: Fine! Your last small project you made with PatchWise, was a good idea as well. Did you start right away on the tool for preventing automatic PhotoShare in Messenger, when you read about the patch?

Jonathan Kay: Well I checked to see if someone else had done made anything yet, and they hadn’t, so I thought I would make it easy for everyone.

mynetx: And you did! What download counter do you currently have?

Jonathan Kay: I just let the data accumulate in web logs and use a PowerShell script to extract and do the sum calculations. I haven’t felt the need to do much more than that, as the real reason for my redirect links is just so I can easily move it to another hosting location if I needed to.

mynetx: True… Have anything else to tell my readers?

Jonathan Kay: Yes, if they’ve made it this far, then I appreciate their time going through all this and hopefully it was at least somewhat interesting. And thank you for the opportunity to be on here.

mynetx: No problem—thank you for taking the time to talk with me about Windows Live and You!

Jonathan Kay: You’re very welcome

The adware altercation

Software developer Patchou provokes fierce opinions in cyberspace. His army of fans think he’s a genius; critics say he has sold his soul for profit.

Cyril Paciullo (aka Patchou), who created Messenger Plus! Live

To some in the downtrodden kingdom of the geek, he is a messiah. To others, he is the devil incarnate. No one, it seems, divides opinion among the tribes of of cyberspace quite like Patchou. The software creator, real name Cyril Paciullo, is the man behind Messenger Plus! Live – which, he claims, has been downloaded 60m times and is particularly popular among teen­agers. An updated version is due out at the end of this month; the forum on his site boasts 80,000 members.

Patchou’s creation is an add-on to Microsoft’s hugely popular Windows Live Messenger, or MSN, the instant messaging and social networking program used by 17.5 million people in Britain alone. Patchou’s software adds dozens of extra features, such as custom sounds, colours, clever ways to manage contacts and, for the uber-geeky, the ability to program your own tweaks.

And for that Patchou’s grateful young disciples sing his praises in thousands of web forums and chatrooms. “You rock,” they gush. Such is their adulation that one admirer boasts of making a 100mph dash to Disneyland just to spend a few minutes in Patchou’s company. The acolyte proclaims: “It was really cool to meet Patchou, he’s awesome.”

But this is a man who has also outraged millions. His sin? A Faustian pact with dark forces responsible for distributing adware, those pop-up windows that torture PC users the world over. Messenger Plus! Live comes bundled with a “sponsor’s program”, which the unwary install unwittingly on their machines. They are then subjected to messages urging them to buy insurance, take out credit cards, play poker or download ringtones. To his opponents this breaks a sacred code of geek ethics and the two sides engage in furious online debates. Supporters say Patchou has provided a brilliant piece of software free to millions of people and the adware is harmless; critics call him “a scam artist making money off gullible young Live Messenger users”.

Devil in the detail

In the middle of this maelstrom sits Microsoft, which appears to have been impressed by Patchou’s work. In 2006, the software giant was moved to honour him with a Most Valuable Professional award – but the howls of protest about his links to adware led the company to withdraw it. Although the dust has settled and the adware is easier to spot and remove, online forums remain littered with the pitiful pleas of the infected driven to distraction by the unslayable sponsor program.

So who is this demi-god/devil? In fact, he is a French-born, self-confessed geek and Star Trek aficionado living in Montreal, Canada. Even his harshest critics admire his skill and industry. After all, he’s been at it since he was 14, when he first got a computer and started dabbling with programming. “I’ve always been passionate about computers,” he says.

Messenger Plus! Live started eight years ago; it’s now a full-time job.

“Back then, I was working on it part-time, during the night, while working as a software developer for a company during the day. The popularity of the software was growing so I decided it was time to do the jump.”

Much of the success is down to attention to detail, the 27-year-old insists.

“Thousands of programs are created and put online every day. Unfortunately, a majority of them are never ‘finished’, never polished. If you do something, do it well,” he says. “I now have around 60 million active users and a lot of people working for me, directly or not. About 50 people are working to translate each new version of the software into 21 different languages and 100 more give a hand for the beta tests. You have the official helpers on the main forums and people on various websites doing the promotion of the add-on.

In a given month I may be working only 20 hours a week and the following month, I’ll get up only to put myself in front of my computer screens until I go to sleep 16 hours later. The good news is I have a very nice and forgiving girlfriend.”

And he doesn’t find it easy coping with the worldwide adulation.

“Software developers tend to be geeks and, yes, geeks tend to be shy,” he says. “Still, I’ve always enjoyed our gatherings, what we call Plus! Meetings, quite a lot. It’s a nice feeling to see many people coming from many different countries and who have never met before have some fun together, speak in real life. The software is just a pretext to socialise. It’s good to see people from time to time when you spend your days and nights in front of a screen.”

The devotion surprises his critics. Another Microsoft MVP award holder, the internet security campaigner Chris Boyd, who spoke out against Patchou in 2006, says he was taken aback by the amount of vitriol poured in his direction by the software designer’s youthful army of fans. Boyd acknowledges some of Patchou’s changes have helped soothe some, if not all, of the critics, but adds: “It’s a very peculiar business model.”

There are perhaps a dozen other Live Messenger add-ons available, although none of them have Patchou’s audience. MessengerDiscovery, started four years ago by the New Zealand-based software developer Matt Holwood, adds 150 features to Live Messenger, has racked up millions of users and has a forum with more than 8,000 members. Like Patchou, it started as a part-time project but has also become a full-time job, paid for by more traditional ads on his website.

But Holwood, 21, is scathing about Patchou’s use of adware. He says:

“Personally, I think it’s wrong and greedy. You have a moral obligation not to get greedy and infect such a large amount of unsuspecting people with malware. I’m sure he lives a very luxurious lifestyle but you have to look at the big picture. Developers should fight against that sort of trash rather than distribute it. He could live very well simply from the advertising on the website. I do, and he has seven times the visitors.”

Not into temptation

In Holland, another 21-year-old, Frans-Willem Hardijzer, known as The Blasphemer, has been running StuffPlug for the past five years. He also uses ads on his site to to fund his program, which has about 250,000 users. Although he has had to fit his project around his school and university studies, and now a full-time job, he also refuses to be tempted by adware.

“Apart from the server to host the website, there isn’t that much cost to keep it running,” says Hardijzer. “In the past I’ve made enough money through the Google AdSense program to live pretty comfortably as a student. I’ve considered selling out but I simply don’t like the idea of bundling mal/spy/adware with my program like [Patchou] does. People trust me to give them quality software and I don’t like abusing that trust.”

Adware is undoubtedly profitable. Because it inhabits a murky corner of the internet linked to more malevolent forms of computer infection, no one knows exactly how much money it generates, although estimates of up to $2bn (£1.4bn) a year are bandied about. Distributors pay those who help get their software on to them a few cents each time their adware is installed or, more rarely, each time a pop-up ad is clicked.

One notorious US adware company netted a reported $149 million in four years. Another, which was eventually brought to book by US regulators, raked in a reported $80million in three years.

Messenger Plus! is connected to a little-­known company called Circle Development Ltd – which appears to be based in the Ukraine – also known as C2Media or CiD, and linked to the website Lop.com.

Installing belief

For people like Patchou there is plenty of potential to get rich. Challenged in forums by claims that at 6 cents an install, with 800,000 downloads a month, he could potentially net $48,000 (£34,000) a month, he responded:

“In case there would be some doubts, I’m still not paid by install. And so you know, C2Media doesn’t give 6 cents per install for the kind of package I have. For the record: I’m being paid by searches (and only for some of them), so I wouldn’t win a cent even if a billion users installed my sponsor tomorrow. C2Media (lop.com) is probably one of the best adware companies on the market today and that’s exactly why I continue to do my business with them: because they can be trusted.”

Graham Cluley, a senior technology consultant at Sophos, says adware is a “huge business” and some “very well-known companies” were trying to exploit the fact no one really considers what they are installing on their PCs .

“If you are a youngster, then you just press the button until the thing you want is installed,” he says. “You agree to the terms and conditions, so it’s legal. It’s human nature not to read the terms and conditions.” At best, he adds, adware is a nuisance. At worst, it can be bad for online business. “It’s not the way you want to behave on the internet. It does inflame the internet community.”

For all that, Paciullo is unrepentant.

“People who accuse me generally do not understand – or accept – that software development is not something you can finance easily these days. People don’t tend to buy software, they just download it. The idea behind an optional sponsor program is to offer a way to support the work while offering at the same time a product that’s completely free of any obligation.”

He says he may adopt the same approach for future software launches.

“It’s a win-win situation that works out pretty well.”

—Ian Pickering, The Guardian

What do you think? Adware? Malware? Software? Cool-ware? Curious to read your opinion .